QUALITH ASSURANCE (QA) ASSOCIATE SUPPORT - LEVEL 1
Skillman, NJ Skillman, NJ Full-time Full-time $44,000 - $52,000 a year $44,000 - $52,000 a year 1 hour ago 1 hour ago 1 hour ago PRIMARY
Responsibilities:
General ? At all times, ensure Client satisfaction with our services and products ? Timely research and respond to Client inquiries, with empathy and respect ? Maintain accurate/complete Client information within PPro internal systems ? Work effectively with other departments to resolve Client issues ? Works assigned task lists in a timely manner ? Participate in projects or other duties as assigned Support Level 1 Receives and responds to, or handles, common requests for service by providing information to enable fulfilment, following company procedures Promptly allocates calls as appropriate to alternate support level or management team Logs incidents and service requests in support system and maintains relevant records:
Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution informs users about the process and advises relevant persons of actions taken.
SKILLS:
? Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
? Very strong interpersonal and customer service skills.
? Must possess superior organizational skills.
? Expert level written and verbal communication skills.
? Detail oriented, meticulous.
? Demonstrated proactive approaches to problem-solving with strong decision-making capability.
? Highly resourceful team-player, with the ability to also be extremely effective independently.
? Proven ability to handle confidential information with discretion.
? Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
? Forward looking thinker, who actively seeks opportunities and proposes solutions.
? Ability to multi-task.
? Use of computers and software programs (EXCEL, WORD, POWERPOINT, TEAMS, ZOOM, and others as required) ? General outpatient rehab knowledge.
REQUIREMENTS:
Use company provide computer only, for all work activity, store company files and/or source files on a Company-provided repository equivalent of Share-file or OneDrive.
Required use of 8x8 phone/app for all verbal communications Work with management and clients via Active Collab (AC), Phone, Web Meeting(s) (record for training and posterity and upload to AC).
During work hours, be available via Teams, cell phone, Zoom, or other Contractor will use the Office365 cloud-based software, Teams, HubSpot, Active Collab, and Buddy Punch to report and communicate All activities and hours worked, in addition to general communication with the Company staff and management Other duties as may be assigned Job Type:
Full-time Pay:
$44,000.
00 - $52,000.
00 per year
Benefits:
401(k) Health insurance Paid time off Schedule:
Day shift Work setting:
In-person Ability to commute/relocate:
Skillman, NJ 08558:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Manufacturing:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
General ? At all times, ensure Client satisfaction with our services and products ? Timely research and respond to Client inquiries, with empathy and respect ? Maintain accurate/complete Client information within PPro internal systems ? Work effectively with other departments to resolve Client issues ? Works assigned task lists in a timely manner ? Participate in projects or other duties as assigned Support Level 1 Receives and responds to, or handles, common requests for service by providing information to enable fulfilment, following company procedures Promptly allocates calls as appropriate to alternate support level or management team Logs incidents and service requests in support system and maintains relevant records:
Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution informs users about the process and advises relevant persons of actions taken.
SKILLS:
? Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
? Very strong interpersonal and customer service skills.
? Must possess superior organizational skills.
? Expert level written and verbal communication skills.
? Detail oriented, meticulous.
? Demonstrated proactive approaches to problem-solving with strong decision-making capability.
? Highly resourceful team-player, with the ability to also be extremely effective independently.
? Proven ability to handle confidential information with discretion.
? Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
? Forward looking thinker, who actively seeks opportunities and proposes solutions.
? Ability to multi-task.
? Use of computers and software programs (EXCEL, WORD, POWERPOINT, TEAMS, ZOOM, and others as required) ? General outpatient rehab knowledge.
REQUIREMENTS:
Use company provide computer only, for all work activity, store company files and/or source files on a Company-provided repository equivalent of Share-file or OneDrive.
Required use of 8x8 phone/app for all verbal communications Work with management and clients via Active Collab (AC), Phone, Web Meeting(s) (record for training and posterity and upload to AC).
During work hours, be available via Teams, cell phone, Zoom, or other Contractor will use the Office365 cloud-based software, Teams, HubSpot, Active Collab, and Buddy Punch to report and communicate All activities and hours worked, in addition to general communication with the Company staff and management Other duties as may be assigned Job Type:
Full-time Pay:
$44,000.
00 - $52,000.
00 per year
Benefits:
401(k) Health insurance Paid time off Schedule:
Day shift Work setting:
In-person Ability to commute/relocate:
Skillman, NJ 08558:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Manufacturing:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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